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Where are you based?
We are an online store that ships from Johannesburg to your door.
Is shopping online safe and what payment methods do you accept?
Yes, all credit card transactions take place on a secure page and no credit card details are stored.
We make use of Payfast, the most reputable gateway in South Africa as our payment gateway. Payfast offers a safe checkout process and accepts payments in the form of credit card (Visa and Mastercard) and bank transfer using Instant EFT.
How long does my shipment take to get to me?
Depending on where you are located, this would take 1 - 3 business days for major cities and 2 - 5 days for outlying areas.
How much is my shipping going to cost?
We charge a flat rate of R80 anywhere in South Africa and offer free shipping for orders above R800 in value.
Where do you deliver to?
We deliver across South Africa and to selected African countries. For orders outside of South Africa, please enquire about shipping charges before placing your order.
Will I pay Duties and Taxes for orders outside of South Africa?
Tax or duties are country specific and would be determined only once the package has entered your country upon which you the customer will be liable to settle. South Africa belongs to the SADC group which could mean that no import duties will be levied on your package due to trade agreements already in place for certain surrounding Countries. You can determine this by calling your local tax office.
What is a Pre-Order?
Any product listed under our Pre-Order section with a Pre-Order button.
These may be found here Pre-Orders
What are the Pre-Order Delivery timelines?
You may expect delivery of your order to you within 7-21 working days.
Kylie Cosmetics: 7-21 working days.
What I need to know about Pre-Orders?
Pre-ordered products will only be dispatched to you once your order has arrived to us in full from our suppliers. If a product in your order becomes unavailable from our supplier we will inform you as soon as possible and process the necessary refund. 
Any order containing a mix of in stock products and pre-ordered products will be subject to the same delivery period as stated in Pre-Order Delivery Times.